Introduction

Wisecart ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Wisecart (the "App"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

Information We Collect

Personal Information You Provide

When you use our App, we may collect the following personal information that you voluntarily provide:

• Account Information: Username, email address, and password when you create an account
• Profile Information: Profile picture/avatar that you upload
• Contact Information: Full name, phone number for order delivery and communication
• Shipping Addresses: Street address, city, province/state, country, zip code, and contact name for delivery purposes
• Order Information: Products purchased, quantities, preferences (size, color variations), order history
• Payment Information: We do not store payment card details directly. Payment processing is handled by secure third-party payment processors
• Communication Data: Messages sent through our customer support system (WhatsApp integration)

Information Automatically Collected

When you use our App, we may automatically collect certain information:

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App usage patterns, features accessed, time spent in the app
• Log Data: IP address, access times, app crashes, and performance data
• Location Data: General location information (city/region level) for shipping calculations and service availability

Information from Third Parties

• Social Media: If you choose to link social media accounts, we may receive basic profile information
• Payment Processors: Transaction confirmation and payment status information
• Delivery Services: Shipping and delivery status updates

How We Use Your Information

Core App Functionality

• Create and manage your user account
• Process and fulfill your orders
• Calculate shipping costs and delivery options
• Provide customer support and respond to inquiries
• Send order confirmations, shipping notifications, and delivery updates

App Improvement

• Analyze app usage to improve functionality and user experience
• Develop new features and services
• Troubleshoot technical issues and maintain app security
• Conduct analytics to understand user preferences and behavior

Communication

• Send important account and service-related notifications
• Provide customer support through integrated WhatsApp functionality
• Send promotional offers and marketing communications (with your consent)

Legal and Security

• Comply with legal obligations and regulatory requirements
• Protect against fraud, unauthorized access, and security threats
• Enforce our terms of service and other agreements

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

• Payment Processors: To process payments securely (pay on delivery and other payment gateways)
• Shipping Partners: To deliver your orders (name, address, phone number only)
• Cloud Storage: To store app data securely (Best backend services)
• Analytics Services: To understand app usage and improve services

Legal Requirements

• When required by law, regulation, or legal process
• To protect our rights, property, or safety, or that of our users
• In connection with a merger, acquisition, or sale of assets

With Your Consent

Any other sharing will be done only with your explicit consent

Data Storage and Security

Data Storage

• Your data is stored on secure servers provided by Heroku
• Local data is stored on your device using secure storage mechanisms (MMKV)
• Images and media files are stored securely with appropriate access controls

Security Measures

• We implement industry-standard security measures to protect your information
• Data transmission is encrypted using secure protocols (HTTPS)
• Access to personal information is restricted to authorized personnel only
• Regular security audits and updates are performed

Data Retention

• Account information is retained while your account is active
• Order history is retained for business and legal purposes
• You may request deletion of your personal information (subject to legal requirements)

Your Rights and Choices

Account Management

• Access: You can view and update your account information within the app
• Correction: You can correct inaccurate personal information
• Deletion: You can request deletion of your account and personal data

Communication Preferences

• Marketing Communications: You can opt-out of promotional emails and notifications
• Push Notifications: You can disable push notifications in your device settings

Data Portability

You can request a copy of your personal information in a portable format

Children's Privacy

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

Third-Party Services

Our App integrates with third-party services:

• WhatsApp: For customer support communication
• PayPal: For payment processing
• Image Libraries: For photo selection and upload
• Analytics Services: For app performance monitoring

These services have their own privacy policies, and we encourage you to review them.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze app usage and performance
• Provide personalized content and recommendations

You can control cookie settings through your device or browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy in the app
• Sending you a notification through the app or email
• Updating the "Last Updated" date at the top of this policy

Compliance

This Privacy Policy complies with:

• Google Play Store policies
• General Data Protection Regulation (GDPR) where applicable
• California Consumer Privacy Act (CCPA) where applicable
• Other applicable data protection laws

Consent